Last updated: 26 September 2026
Roam Coffee Packs ("Roam", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or purchase from roamcoffeepacks.com.au (the "Website").
1. Information We Collect
When you visit our Website, create an account, place an order, contact us or subscribe to our marketing communications, we may collect information including:
- Your name
- Billing and delivery address
- Email address
- Phone number
- Order and purchase information
- Payment and transaction information
- Information you provide when contacting us
- Marketing and communication preferences
- Information about how you use our Website
We may also automatically collect certain technical information when you visit our Website, such as your IP address, browser type, device information, pages visited and general Website usage information.
2. How We Collect Your Information
We may collect personal information when you:
- Purchase products from us
- Create or use an account
- Subscribe to our newsletter
- Contact us
- Submit an enquiry or feedback
- Participate in a promotion or competition
- Browse or interact with our Website
We may also receive information from service providers that help us operate our online store, process payments, deliver orders and provide marketing or analytics services.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery of your purchases
- Communicate with you about your orders
- Respond to enquiries and provide customer support
- Manage your account
- Improve our products, services and Website
- Send marketing communications where you have agreed to receive them
- Administer promotions and competitions
- Detect and prevent fraud, misuse or security issues
- Meet our legal and regulatory obligations
We will not use your personal information for purposes that are unrelated to the purposes described in this Privacy Policy unless permitted or required by law.
4. Marketing Communications
If you subscribe to our mailing list, we may send you information about Roam Coffee Packs, including new products, special offers, promotions and other updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.
5. Cookies and Analytics
Our Website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand Website traffic and help us provide relevant marketing.
Third-party services may also place cookies or similar technologies on your device when you use our Website.
You can adjust your browser settings to refuse or delete cookies. Some Website functionality may not work correctly if certain cookies are disabled.
6. Payment Information
Payments made through our Website may be processed by third-party payment providers.
We generally do not receive or store your complete credit or debit card details. Payment information is handled by the relevant payment provider in accordance with its own privacy policy and security practices.
7. Disclosure of Personal Information
We may disclose personal information to trusted third parties where necessary to operate our business, including:
- Payment processors
- Shipping and delivery providers
- Website and hosting providers
- E-commerce service providers
- Email and marketing providers
- Analytics providers
- IT and technical service providers
- Professional advisers
- Government agencies or law enforcement where required by law
We only disclose information where reasonably necessary for the relevant purpose or where otherwise permitted or required by law.
8. Overseas Disclosure
Some third-party service providers we use may store or process personal information outside Australia.
Where applicable, we take reasonable steps to ensure that information is handled appropriately and in accordance with applicable privacy requirements.
9. Security
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
10. Access and Correction
You may contact us to request access to personal information we hold about you or to request that inaccurate or outdated information be corrected.
We may need to verify your identity before processing a request.
11. Privacy Complaints
If you believe we have mishandled your personal information, please contact us using the details below.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology or legal requirements.
The updated version will be posted on this page with the revised "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Roam Coffee Packs
Email: [EMAIL ADDRESS]
Website: roamcoffeepacks.com.au